Employee Benefits Accountability and Consumerism


This report summarizes the survey results of WorldatWork members to gather information about current trends in employee benefits and how well informed employees are as consumers of these benefits. The focus of this information is to build an improved understanding of the priorities involved in making employees better consumers of benefits and more accountable for their benefit s decisions within an organization.

Survey Results

Overall, the survey results reflect an attempt by many organizations to increase their efforts to make employees better consumers of their benefits programs, primarily in the health-care arena. In order to increase consumerism and accountability among their employees, employers must first attempt to educate them on how to effectively access and use their benefits programs. According to survey respondents, they consider their employees much more educated than as previously reported in the 2006 survey; in fact, 60% would assign a “very educated/educated” rating to their workforce (Figure 1).

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  • 2011
    This is a Member Only Benefit.

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