Outsourcing in Benefits and Communication Services

A Survey of WorldatWork members by WorldatWork and Krannert Business School (Purdue University)

Survey

This report summarizes the results of a survey of WorldatWork members conducted jointly by WorldatWork and Purdue University in May 2003. The purpose of the survey was to obtain insight into the level of outsourcing of a variety of benefits and compensation services and to examine the effect of service characteristics on the decision to outsource. For a group of compensation services, the survey considered the effect of a variety of service characteristics on service satisfaction, the outsourcing decision, as well as the importance of online provision.

Survey Results

This report summarizes the results of a survey of WorldatWork members conducted jointly by WorldatWork and Purdue University in May 2003. The purpose of the survey was to obtain insight into the level of outsourcing of a variety of benefits and compensation services and to examine the effect of service characteristics on the decision to outsource. For a group of compensation services, the survey considered the effect of a variety of service characteristics on service satisfaction, the outsourcing decision, as well as the importance of online provision.

In May 2003, a representative random sample of 5,000 WorldatWork members was sent an e-mail containing a link to the online survey whose results are reported here. WorldatWork is a global association of professionals in the area of compensation, benefits and total rewards, and is based in Scottsdale, Arizona.

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  • 2003
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