Performance management is an essential aspect of business and people management, but making it effective is a seemingly constant challenge. It includes, but is not limited to, the annual performance rating. It affects most other people-management processes, including base pay, promotions, transfers, goal setting, and training and development. To gather information about performance management practices and outcomes, WorldatWork and Sibson Consulting invited a sample of WorldatWork members to participate in a confidential online survey.
More than 550 individuals, primarily senior-level HR professionals, responded. The demographic profile of the respondents is similar to that of the WorldatWork membership. The organizations represented in the study range in size, from fewer than 100 employees to more than 100,000 employees. The following industries are represented: finance and insurance, health care, higher education, manufacturing, professional services, public sector and utilities.