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Workers Want Community-Minded Employers

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Workers expect their employer to contribute to the community and world around them.

A MetLife-commissioned study found that 70% of the 1,000 employees it surveyed said that companies must work to address society’s challenges, up from 63% in 2017. More than half (52%) expect their employer to help solve issues even if they are not central to the company’s business, up from 41% a year ago.

These are some of the findings from the second annual “Role of the Company Survey.”

Today’s employees have high expectations of companies’ actions outside of the office, as 85% said good corporate citizenship is important in the company for which they work. Making a difference in the local community (76%) and making a difference in the world (72%) are almost equally desired by employees, but many feel their current employers could be doing more. Half said their current company delivers on these expectations (50% local and 47% global). Looking over the next five to 10 years, two-thirds of employees expect companies to have greater involvement in improving the environment (69%, up from 60% in 2017), and local communities (65%, up from 55%).

“As the boundaries between work and life continue to blur, employees want to work for companies that have a positive societal impact,” said Mike Zarcone, executive vice president and head of Corporate Affairs for MetLife. “Companies that demonstrate — and articulate — a commitment to good corporate citizenship have a leadership advantage in today’s evolving workplace.”

When employees feel alignment between their values and their work, companies benefit from increased loyalty and motivation. 85% of employees who work for companies that reflect their values describe themselves as “loyal” to their company and 54% are willing to go above and beyond at work, compared to 44% and 4%, respectively, when values don’t match.

To create greater alignment, the most important factor is trustworthy leadership, which 93% of workers said is important and 61% feel that their company delivers. Also important is caring about personal well-being, which 88% of workers said is critical and 57% believe that their company delivers.

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