Customer Impact Panel: Providing Personalized Employee Support at Scale
until January 01, 0001

Employees have come to expect personalized support and benefits from their employers. But how can employers provide a personalized experience at scale? Whether you are experiencing hiring surges, have acquired a company, are planning an IPO, or have exponential customer growth, employees typically require additional support from their HR and Benefits team. Teams can quickly become inundated with questions, some of which they may not be able to answer. 

In this webinar, hear from the People leaders at Discord and ServiceTitan on how they have successfully supported their teams through major phases of growth. Among other initiatives, learn how they have utilized their financial wellness programs to provide employees with 1-on-1 support from personal financial advisors and save valuable time.

Attendees will learn:

  • How financial wellness impacts individuals during company events like onboarding, significant hiring, and acquisition
  • Why it's important to offer employees additional support during periods of growth
  • How a financial wellness vendor can support employees through growth periods
  • How companies have structured their financial wellness program and the impact on employee satisfaction

Course Credit 

Attend the live presentation of this webinar to qualify for the recertification credits listed below. (Viewing this webinar on demand, after the live presentation has occurred, does not qualify for course credit.)

WorldatWork Recertification: .5 credits 

CEUs: .05 credits

HRCI Recertification: 1.0 credit

SHRM Recertification: 1.0 credit

Terms & Conditions

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  • Prices are subject to change without notice. All sales are nonrefundable. Access to the live event is limited to the first 1000 participants, so be sure to log on up to 15 minutes prior to the event start time. The live event includes access to playback. Playback and the on-demand webinar are available two business days following the live event, and you can access them for 90 days. If you order the on-demand webinar after the live event, your 90-day access begins the day of order.
  • HRCI credits will only be granted for attending the live webinar event. On-demand webinars do not qualify for HRCI credit. You may receive a certificate of completion for watching an on-demand webinar. Please contact Customer Experience Team at 877-951-9191 (United States and Canada) or +1 480-951-9191 (Outside US) or email customerexperience@worldatwork.org to request this certificate. You'll receive it in two to four weeks via email.
Presenters
Will Peng
Co-Founder & CEO | Northstar

Will Peng is the CEO and Co-Founder of Northstar, the financial wellness platform for employees. Prior to founding Northstar, Will was a venture capital investor. His firm was an early investor in Coinbase, Guideline, Even, and Oscar. Inspired by the positive change fintech can have on people’s lives, Will set out to solve the inequality of financial guidance in a way that drives meaningful action. As a Taiwanese immigrant, Will is passionate about supporting underserved communities to help them achieve financial stability and reach their personal goals.

Britt Barney
Customer Service Manager | Northstar

Britt Barney is the Manager of Customer Success of Northstar, the financial wellness platform for employees. With 10years of experience in fintech, Britt has had a hand in all areas of the space from working as a financial planner to managing financial planning and customer success teams. Inspired by mission driven startups with a focus on DEI and serving traditionally underserved communities, Britt has traveled the country giving seminars on financial wellness. Previously at LearnVest and Northwestern Mutual, Britt has always had a passion for building relationships and helping her clients drive engagement and utilization while providing education and guidance for employees to reach their personal goals.


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