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Course

Benefits Outsourcing: Selecting, Contracting and Managing Service Partners (B12)

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Learn How to Outsource HR Functions from Start to Finish

Perhaps more than any other area of Human Resources, effective benefit program delivery relies on a network of outsourced partners who are engaged to support needs in areas like program design, contract negotiation, service delivery, analytics and compliance. Selecting the right partner (or combination of partners) that are equipped to deliver on your organization’s specific needs is a critical decision that will impact the expense, service outcomes, and engagement within your programs.  This course will help you set your organization’s objectives in outsourcing arrangements, conduct a request for proposal and selection process, and navigate transition and conversation considerations.  You will learn management techniques to help build a cost-effective and productive working relationship with vendor partners that ultimately brings great value to your employees and organization and delivers exceptional benefits plan performance and elevated employee appreciation for the plans you offer.

Course objectives:

  • Explain the basics and steps involved in outsourcing an employee benefit.
  • Describe the characteristics of a request for proposal (RFP) and techniques for managing the process.
  • Explain how to evaluate service provider proposals in order to effectively select a benefits service provider.
  • Outline the plan design process and any issues an employer may encounter when developing group insurance benefits.
  • Illustrate reasons for negotiation in the provider contract.
  • Describe the function of a letter of intent and the elements needed in a provider contract.
  • Explain key factors for implementing a service provider and how to ensure a smooth transition. 
  • Describe the methods used to manage and ensure an effective service provider relationship.
  • Explain the common considerations and options available for the employer at the completion of the contract period.
  • This course is designed for middle to senior-level HR and benefits professionals who have responsibility for selecting, contracting and managing benefits partners and consulting relationships.

Course Outline


MODULE 1
Making the Decision to Outsource an Employee Benefit

  • Total Rewards Model
  • Business Operating Costs
  • Outsourcing Basics
  • Building the Business Case
  • Module Quiz


MODULE 2
Request for Proposal (RFP) and Selecting a Benefits Service Partner

  • Identifying Service Providers
  • Request for Information (RFI) Basics
  • RFP Basics
  • Evaluating Service Provider Proposals
  • Making the Decision
  • Module Quiz


MODULE 3
Plan Design Process for Group Insurance Benefits

  • Key Issues to Consider
  • Plan Design and Administration Costs
  • Types of Design Components and Plan Assumptions
  • Presenting Key Findings
  • Module Quiz


MODULE 4
Negotiating and Finalizing the Service Provider Contract for Group Insurance Benefit Plan

  • Letter of Intent
  • Negotiation Power
  • Content of the Contract
  • Performance Measures
  • Final Contract Review
  • Module Quiz


MODULE 5
Implementation and Transition to a New Service Partner

  • Planning the Transition
  • Selecting the Implementation Team
  • Logistical Issues
  • Communicating the Transition
  • Module Quiz


MODULE 6
Managing the Service Provider Relationship

  • Who is a Service Provider?
  • Five Steps to Managing the Service Provider Relationship
  • Step 1: Key Things to Look for in a Service Provider and Team
  • Step 2: Steps to an Effective Two-Way Partnership
  • Step 3: Monitor Accountability
  • Step 4: Leverage Across Your Service Provider
  • Step 5: Changes to the Team/Escalate Issues
  • Exercise – Meeting Challenges
  • Module Quiz


MODULE 7
Completion of the Contract Term

  • Contract Review/Expiration
  • Terminating the Contract
  • Options Upon Completion of Contract
  • Module Quiz



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There are no classes scheduled at this time.

Please consider a different learning method or contact our Customer Experience Team to learn about other classes and schedules.

Phone
877-951-9191 (United States and Canada)
+1 480-951-9191 (other countries)

Monday-Friday: 8:00 a.m. - 7:00 p.m. EST

Email
Email our Customer Experience Team: customerexperience@worldatwork.org

Course Credits & Certifications

RECERTIFICATION
Course: 2.0 credits
Exam: 0.5 credits
CEUs
Course: 1.5 credits
Exam: 0.3 credits
HRCI RECERTIFICATION
16.0 classroom hours
SHRM RECERTIFICATION
16 classroom hours
This exam is required for the following certifications:

Who Should Register

This course is designed for middle to senior-level benefits and HR professionals responsible for selecting, contracting and managing outside service partner and consultant relationships. 

 

How to Register

Register Online (above)

Call 877-951-9191 (United States and Canada) or +1480-951-9191 (other countries) for Customer Experience Team.

Email customerexperience@worldatwork.org.