Return on Sales Expense

This report summarizes the results of a May 2021 WorldatWork survey gathering information about the ways organizations are measuring and analyzing sales costs and productivity.

Survey Results

This survey, conducted in partnership with OpenSymmetry, examines which sales costs that organizations track, the best measures of sales productivity, which analytical tools organizations commonly use, and more. The survey captures information on six industries: financial services, consulting, IT, health care/pharma, manufacturing and retail.




Date fielded


Overall margin of error

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