A Survey of WorldatWork members by WorldatWork and Krannert Business School (Purdue University)
This report summarizes the results of a survey of WorldatWork members conducted jointly by WorldatWork and Purdue University in May 2003. The purpose of the survey was to obtain insight into the level of outsourcing of a variety of benefits and compensation services and to examine the effect of service characteristics on the decision to outsource. The survey considered the effect of a variety of service characteristics on service satisfaction, the outsourcing decision, as well as the importance of online provision.