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India’s Tata Consultancy Services (TCS), an international leader in outsourcing, said it plans to speed up hiring in Latin America amid growing demand for nearshoring and its IT services in the region.

An effective strategy is to package your EAPs so they aren’t a standalone service and instead included in a bundle of well-being and mental health offerings.

Fewer than one-third of employees earned a “passing” grade in a healthcare literacy quiz offered through a recent Employee Benefit News survey — struggling to understand plan types, terms such as coinsurance, what is covered by their plans and how much services cost.

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Public services (93%) make up the largest sector applying pay structures, with third sector (charitable employers) next at 72%.

Even when they’re able to deliver exceptional service, many customer service agents may not receive the baseline recognition that they might expect from customers.

“Overall, financial stress will affect an employer’s bottom line due to lack of productivity, absenteeism and employee turnover,” said Betsy Mayotte, the president and founder of The Institute of Student Loan Advisors (TISLA), a nonprofit organization that provides financial advice and dispute-resolution services.

Other issues weighing heavily on these leaders included: Talent acquisition and recruiting automation (30%);HR service delivery and employee self-service (17%);Learning and skills development (14%); When looking at AI adoption, survey respondents’ top cited challenges included: Employee fear of job loss (19%);Budget/investment constraints (17%);Data/security/legal/compliance (17%); In addition, 47% of respondents reported they haven’t established clear AI productivity measurements yet, while others rely on mixed quantitative and qualitative approaches.

Product and service innovation focus on developing new products and/or services for customers as their needs and preferences evolve.

These industries include financial services, as well as others such as business services, life sciences and defense, Bremen said.