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Found 639 results
Workspan Daily
03/06/2025
FTC, in Intriguing Move, Launches Initiative to Scrutinize Noncompetes
“The best approach is to analyze what restrictions are needed — and with which workers — and focus on noncompete agreements only with employees who pose unfairly competitive risks that would not be sufficiently prevented or mitigated through the use of less restrictive covenants, such as confidentiality clauses, nonsolicitation of customer clauses or agreements not to solicit company personnel.”; ;Remember the purpose.
Author(s):
Paul Arnold
Workspan Daily
12/02/2022
NYC Proposes $23.82 Rate for App-Based Restaurant Delivery Workers
Contact our Customer Experience Team for assistance.
Journal Article
08/25/2025
A New Way to Evaluate Performance-Compensation Strategy
Evaluating the Value of an Employee In the world of marketing, organizations use the Customer Lifetime Value (CLTV) model to measure the value of a customer ( Qualtrics n.d.) by looking at the total cost customers incur versus the total revenue they generate over the life of the relationship.
Author(s):
Shaun Brodsky, Anthony Vodola
Workspan Daily
10/22/2025
Short-Term Incentives Not Driving Performance? There’s a Solution
For example, explain how a customer service representative can impact a customer satisfaction score or how a plant supervisor influences operational efficiency.
Author(s):
Sharon Podstupka
Workspan Magazine
05/13/2021
Put Me In, Coach - How to Manage Sales Incentives in Disruptive Times
For instance, a pharma company might use mobility data as a new sales reporting dataset to better understand its customers and customer access.
Author(s):
Daniel Stewart, Asheesh Sharma, Abhijit Paul, Rebecca Lorenzo
Workspan Magazine
02/15/2023
Strategies for Redesigning Corporate Learning in the New World of Work
This growing focus includes customers, key stakeholders and new types of workers such as contractors and gig employees, as well as community members.
Author(s):
Jacob Nikolau
Webinar
10/30/2025
A Field Guide to Comp's Scariest Monsters
His favorite part of the whole experience was hearing directly from customers what they wanted and then stepping back and designing a solution that addressed the common themes.
Webinar
09/24/2025
Membership Orientation - September 2025
Please contact Customer Experience Team at 877-951-9191 (United States and Canada) or +1 480-951-9191 (Outside US) or email customerexperience@worldatwork.org to request this certificate.
Tools
Pay Equity Planning Template
It can be customized based on an organization’s specific needs.
Workspan Daily
11/29/2023
How to Best Evaluate Your Sales Compensation Plan
This helps control any cyclical effects of when plans might pay out more or less due to customer buying cycles.
Author(s):
Joseph DiMisa
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