Workspan Daily |

Employees Lack Necessary Tech Skills for Their Job

Employees in the United States and United Kingdom are experiencing shortcomings when it comes to technology use in the workplace.


This is according to the “2019 Tech Skills Report” released by Docebo, a global artificial intelligence learning platform, which found this to be the case for roughly 80% of the 2,000 U.S. and UK workers surveyed.

Despite relying on technology at the office, employees in both countries still lack confidence in their technical abilities. One in four working Americans (28%) and two in five working Brits (41%) don’t believe they have the technical skills necessary to perform in their current jobs. This feeling of under-qualification and uncertainty is a direct cause of inadequate on-the-job training. Survey findings show one in four (23%) UK employees and nearly one in five (19%) U.S. employees don’t receive any tech training.

Meanwhile, for those that are receiving tech training, it’s not necessarily effective. In fact, nearly half (46%) of the U.S. workforce and two in five (39%) of the UK workforce regret not receiving more tech training. The desire to learn more exists in both countries, with almost all employees in both the U.S. and the UK (91%) saying they would be interested in learning new skillsets if their employers offered the opportunity to do so. 

“Employees are the key asset of an organization. Growing your people needs to be a top priority and this involves both upskilling and reskilling,” said Claudio Erba, CEO of Docebo. “Organizations need to invest in their people through investments in training tools capable of delivering personalized, accessible content in the midst of rapid change. This ensures employees have the necessary skills and access to knowledge to excel in the digital world, close skills gaps, and embrace new technology.”

Additional report findings show:

  • Baby Boomers are falling behind. Baby Boomers don’t have the necessary tech skills for today’s workplace, with two in five (40%) UK Boomers and one in four (28%) U.S. Boomers saying they don’t have the skills needed to win a new job. When comparing themselves to their younger co-workers, nearly half of Baby Boomers in both the U.S. (47%) and the UK (49%) said they don’t feel as tech-savvy.
  • Insufficient training is killing career progression. Modern workers are feeling the pressure to skill up, with one in three working Americans (32%) and working Brits (33%) saying they feel pressure to learn new tech-related skills to protect their jobs. Nearly half (49%) of workers in both countries believe training in using new technology would help them increase their chances of a promotion or raise. However, one in four working Americans (21%) and Brits (22%) don’t feel they have the necessary tech skill sets to position themselves as an experienced candidate for a new role.
  • U.S. women lack in tech confidence. Just half of U.S. women (51%) feel that they’re tech savvy, compared to three in five UK women (60%). This insecurity is due largely to a lack of training. In fact, one in four U.S. women (21%) do not receive training from their employer, and for those that do, one in four (25%) say they need more training to use the technology. 

About WorldatWork

WorldatWork is a professional nonprofit association that sets the agenda and standard of excellence in the field of Total Rewards. Our membership, signature certifications, data, content, and conferences are designed to advance our members’ leadership, and to help them influence great outcomes for their own organizations.

About Membership

Membership provides access to practical resources, research, emerging trends, a professional network, and career-building education and certification. Learn more and join today.

Have Questions?


+1 877 951 9191

USA and Canada

+1 480 951 9191

Other Countries


Email Us