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New survey data suggests that companies might want to reconsider their performance evaluation practices.
According to WorldatWork’s “Contemporary Performance Evaluation Practices Survey,” conducted in collaboration with a team of researchers led by Jasmijn Bol, Ph.D., of Tulane University, only 47% of responding organizations are satisfied with their performance evaluation processes.
For instance, 99% of respondents said providing timely and high-quality feedback was an organizational objective of their performance evaluation process. But only 50% said their processes achieved that goal. In terms of increasing the perception of fairness, 95% said that was important to the company — but just 44% said their process actually did improve fairness perceptions.
Of the respondents who said their performance evaluation processes were effective, 43% used calibration committees. Comparatively speaking, these respondents said increasing the perception of fairness was a company objective 100% of the time — and using calibration committees hit the mark 74% of the time. Committees also helped to mitigate bias, with respondents calling the process 78% effective. Overall, respondents said that their process — whether by committee or otherwise — was only 44% effective at mitigating bias.