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Workspan Magazine
02/05/2025
Historically, it’s been difficult to do this because tax-effective benefit options were not available, nor was the technology to administer customized programs.
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Journal Article
01/01/2022
Then, since customer service is one of Zappos’ core values, all new employees, regardless of their position, go through two more weeks of customer service training.
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Workspan Daily
02/28/2025
An Office of the Attorney General (OAG) investigation found that under this model, DoorDash used customer tips to offset the base pay it had already guaranteed to workers, instead of giving workers the full tips they rightfully earned.
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Workspan Daily
11/11/2024
The most common approach in 2024 was to set pay based on the employee’s primary residence (29%).
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Workspan Daily
03/17/2023
Department of Labor proposed a new rule in October that will make it harder for these companies to classify workers as independent contractors under the Fair Labor Standards Act (FLSA) The rule is currently facing legal challenges and the California ruling could set the tone for how the FLSA rule is structured.
Workspan Daily
02/25/2025
She advised organizations to conduct a clear return-on-investment (ROI) analysis, which can include these steps:
;Identify the goals DEI aimed to achieve, such as improving employee engagement, reducing turnover and enhancing customer satisfaction.;
;Evaluate these goals using key performance indicators (KPIs) like retention rates, diversity in leadership and employee satisfaction scores.;
;Calculate the total costs of the DEI initiatives, including training, program development and any additional resources.;
;Weigh these costs against the benefits , such as reduced turnover, increased productivity and improved customer loyalty.;
If the decision is made to reallocate funds into employee salaries and benefits, clear communication is key, Turba said.
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Workspan Daily
01/27/2025
When disruptive natural disasters like this occur in localized areas, sales organizations often ask what guardrails or actions can be taken to protect field variable pay/incentive compensation (IC), considering access to customers will be significantly limited.
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Workspan Daily
03/12/2025
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Access a bonus Workspan Daily Plus+ article on this subject:
How to Set Up Rewards Tailor-Made for Hourly Employees; Why Is This Happening?
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Workspan Daily
03/05/2024
Value Selling in the Customer Sales Process Customers are smarter and savvier than ever, and they see through common sales tactics.
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Workspan Daily
04/21/2022
Many sales managers refer to this process as “setting quotas.”
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