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AI systems often rely on large volumes of sensitive employee and applicant data, frequently managed by third-party vendors.

Employers can consider approaches such as concierge-type vendor solutions and lifestyle spending accounts, WTW’s Bade said.

The logic behind AI systems is proprietary to the vendor and not usually shared with customers.

Check with vendors about certain process requirements, such as if payroll systems will flag phase-out thresholds automatically or if employees will be required to self-attest, she added.

LEARN: Strategic Communication in Total Rewards Reinventing the Benefits Experience Upon arriving at Ipsen, Leo and her two compensation and benefits team members spent much time replying to employee questions about where and how to find contact information for benefits vendors, as well as the types of benefits offered.

The upside is that once you learn how to wrangle survey versions or build structures in one system, those muscles transfer to almost any other vendor.

To balance these needs, employers can explore plan design, vendor relations and employee perceptions.

According to Weldon, there are an increasing number of reputable vendors that offer some form of training to help employers identify and avoid potential scams.

“Employers are looking to raise expectations for their own vendors … across all the entities employees look to for well-being support,” said Brenna Shebel, a vice president at the Business Group on Health and the leader of its Center for Data-Driven Insights.

.;; Access a bonus Workspan Daily Plus+ article on this subject: ;You Can Validate Wellness Vendor ROI, if You Know What to Ask For; The research called out the potential positive outcomes for employees who participate in employer-sponsored behavioral health programs: ;63% of workers in the study achieved reliable improvement in depression.; ;73% achieved reliable improvement in anxiety .; “The clinical outcomes for depression and anxiety are not small or incremental changes,” said Jennifer Birdsall, ComPsych’s chief clinical officer.