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Employee Experience Survey Results With some countries actively moving toward a four-day workweek, WorldatWork surveyed its members and customer base to gather insights into whether they currently offer a four-day workweek and what barriers might prevent them from doing so.

Cover Story Workspan Magazine A Force for Good: B Corps Focus on a Bigger Picture Unlike traditional corporations, B Corps require management to also consider non-financial aspects of decisions, such as the company’s impact on workers, customers, the community, the environment and corporate governance.

“They all require some level of customization — often significant customization — and the customization is different based on variables that you don’t get to control (e.g., personalities and level of engagement).”; ;Create a supportive culture .

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This growing focus includes customers, key stakeholders and new types of workers such as contractors and gig employees, as well as community members.

His favorite part of the whole experience was hearing directly from customers what they wanted and then stepping back and designing a solution that addressed the common themes.

Within weeks, WorldatWork surveyed its members and customer base to gather insights into how employers planned to respond, or if they planned to take any action at all, if the decision were reversed.

Please contact Customer Experience Team at 877-951-9191 (United States and Canada) or +1 480-951-9191 (Outside US) or email customerexperience@worldatwork.org to request this certificate.

;New Performance Measures: We are seeing companies shift from paying simply on revenue to considering more and more holistic measures of impact, ranging from customer experience to national performance outcomes.

For example, explain how a customer service representative can impact a customer satisfaction score or how a plant supervisor influences operational efficiency.