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Please reach out to WorldatWork’s Customer Experience Team with additional questions by emailing customerexperience@worldatwork.org or calling 877-951-9191 (Monday-Friday, 8am – 7pm.

Employee Experience Survey Results With some countries actively moving toward a four-day workweek, WorldatWork surveyed its members and customer base to gather insights into whether they currently offer a four-day workweek and what barriers might prevent them from doing so.

Cover Story Workspan Magazine A Force for Good: B Corps Focus on a Bigger Picture Unlike traditional corporations, B Corps require management to also consider non-financial aspects of decisions, such as the company’s impact on workers, customers, the community, the environment and corporate governance.

“They all require some level of customization — often significant customization — and the customization is different based on variables that you don’t get to control (e.g., personalities and level of engagement).”; ;Create a supportive culture .

The most common strategic metrics among retailers are operational KPIs, such as inventory, omnichannel growth, expense control, and/or an internally-focused, qualitative scorecard that includes measures like success in a certain channel/customer group or an ESG-focused metric.

Contact our Customer Experience Team for assistance.

Contact our Customer Experience Team for assistance.

Contact our Customer Experience Team for assistance.

Contact our Customer Experience Team for assistance.

She advised organizations to conduct a clear return-on-investment (ROI) analysis, which can include these steps: ;Identify the goals DEI aimed to achieve, such as improving employee engagement, reducing turnover and enhancing customer satisfaction.; ;Evaluate these goals using key performance indicators (KPIs) like retention rates, diversity in leadership and employee satisfaction scores.; ;Calculate the total costs of the DEI initiatives, including training, program development and any additional resources.; ;Weigh these costs against the benefits , such as reduced turnover, increased productivity and improved customer loyalty.; If the decision is made to reallocate funds into employee salaries and benefits, clear communication is key, Turba said.