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Workspan Daily
06/04/2025
.;
;There
are situations in which adjusting credit is appropriate (such as customer contract cancellations after an incentive has been paid); clearly document those cases in the terms and conditions area of the compensation plan document.;
;Did not explain in its commission contracts how commissions would be computed and
paid, and retained “unilateral discretion” to change any of the commission contract’s terms.;
;Most companies do, in fact, have a “management reserves the right” clause to handle any unique and unforeseen circumstances that may arise; that type of clause can and should be in the plan.;
;However, a governance committee should be established to handle these unique cases so they are treated consistently and fairly (to the company and the employee), and use clear guidelines.;
;Ensure your legal department is either part of the governance committee or, at minimum, part of the group that establishes the governance committee’s processes.;
Lawsuits in the world of sales
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Workspan Daily
10/22/2025
Prescription drug costs can be controlled by adopting a custom drug formulary that prioritizes the less expensive options such as biosimilars and generics.
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Press Release
11/14/2022
“We’ve always believed that human resources and total rewards professionals are best positioned for success when the expertise and resources of WorldatWork can be combined with localized support and networking, through our Affiliates,” said Elissa O’Brien, VP of Membership, Affiliates and Customer Experience.
Workspan Magazine
02/16/2022
This makes sense, as diversity helps companies appreciate and understand different perspectives, become more in tune with the needs of a diverse set of customers and stake- holders, and are better able to manage diverse workforces.
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Workspan Daily
02/23/2024
It was difficult to synchronize the work of all staff during the project, which included customer service, technical and sales support, Magyar Telekom told Bloomberg in an email.
Workspan Daily
03/29/2024
Part-time, entry level and back-office jobs such as customer service are most at risk, but higher-paying work will increasingly be affected.
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Press Release
11/14/2023
"I firmly believe in the synergy between WorldatWork's expertise, and the localized support offered by our Affiliates,” said Elissa O’Brien, VP of Membership, Affiliates and Customer Experience.
Workspan Magazine
12/18/2020
Mursion’s survey found some of the most applicable uses of VR training are to demonstrate listening skills (56%), provide constructive feedback (55%), deliver a complex presentation (53%) and handle a customer complaint (43%).
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Workspan Magazine
07/04/2022
For example: Jane Larson’s excellent cover story, “A Force for Good,” provides an overview of the workings of B Corps; corporations that require directors and managers to consider non-financial aspects of decisions, such as the company’s impact on workers, customers, the community, the environment and corporate governance.
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