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Mature rewards organizations are catching on: They’re 8.6 times more likely to apply AI and automation to self-service rewards technologies.

Ohio Department of Youth Services .

For example, when employees — more than half of whom work on the front line — said they wanted to feel more connected on day one, the financial services company introduced a program designed to help new hires form connections with colleagues and understand the culture right away.

“Companies are making investments in platforms and technologies to allow customers to service themselves,” DiMisa said.

“This is not a crisis that is only hitting service workers or hourly wage workers,” she said.

“I walk people through how contributing on a pre-tax basis lowers their federal taxes, and a lot of times when they see that, the light bulb goes off and it’s, ‘Yeah, this isn’t going to be a big hit.’ ” The company is preparing to offer employees a service that includes financial tools and personal coaching on topics such as debt reduction, asset diversification and retirement projections.

“Industries such as FMCG, pharma, semiconductors, financial services, insurance, retail, e-commerce and manufacturing also offer second-career tracks, albeit in lesser numbers.”

“Supporting and retaining the best team members in the world enables us to deliver the best, most innovative, products and services for our customers,” an Apple spokesman said in a statement.

Leisure and hospitality led the way with 128,000 jobs added, followed by professional and business services (82,000), government (74,000) and healthcare (58,000).

The pay hike came after a deal struck in 2023 by labor leaders, including the large Service Employees International Union (SEIU), and fast-food companies.