What can we help you with today?
Filter by Topics
Filter by Category
Found 638 results
Press Release
12/14/2021
.; About the Study WorldatWork invited its broader membership and customer base to participate in an electronic survey on pay equity initiatives.
Workspan Magazine
11/03/2023
., did at 75,000-employee customer relationship management software company Salesforce, where he ran people analytics for nearly a dozen years.
Author(s):
Workspan Magazine
08/06/2025
Additionally, customer service employees who no longer have to deal with basic questions now handled by AI agents will need to serve customers whose needs are more complex.
Author(s):
Journal Article
01/01/2022
Then, since customer service is one of Zappos’ core values, all new employees, regardless of their position, go through two more weeks of customer service training.
Author(s):
Journal Article
12/04/2023
These changes could take many forms, such as redesigning company cultures, collaborating with customer service and working with PR to boost a company's reputation as a great place to work ( Purcell and Van Yoder n.d.).
Author(s):
Workspan Magazine
02/01/2021
But they also have to worry about employees and customers.
Author(s):
Workspan Daily
07/26/2023
The decision tree should be based on key job attributes such as sales process, product type and customer type.
Author(s):
Workspan Daily
10/13/2023
As a result, employees often find themselves falling behind and dealing with angry customers.
Workspan Daily
08/15/2024
A carefully designed and customized plan that addresses the organization’s particular circumstances, business strategy and HR objectives is still a best-fit solution no matter what it looks like.
Author(s):
Workspan Daily
08/23/2024
;Provide hiring managers with tools and training to improve their hiring strategies, processes and internal customer experience.
Author(s):
