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The logic behind AI systems is proprietary to the vendor and not usually shared with customers.

Check with vendors about certain process requirements, such as if payroll systems will flag phase-out thresholds automatically or if employees will be required to self-attest, she added.

A national account seller has a unique responsibility to win “approved vendor” status from corporate purchasing authorities.

LEARN: Strategic Communication in Total Rewards Reinventing the Benefits Experience Upon arriving at Ipsen, Leo and her two compensation and benefits team members spent much time replying to employee questions about where and how to find contact information for benefits vendors, as well as the types of benefits offered.

The upside is that once you learn how to wrangle survey versions or build structures in one system, those muscles transfer to almost any other vendor.

To balance these needs, employers can explore plan design, vendor relations and employee perceptions.

;Have they kept all the documentation and data the AI vendor used to set up, configure and train the algorithm?

An external partner or consultant can evaluate vendors and available solutions to fit the organization’s needs.

According to Weldon, there are an increasing number of reputable vendors that offer some form of training to help employers identify and avoid potential scams.

“Employers are looking to raise expectations for their own vendors … across all the entities employees look to for well-being support,” said Brenna Shebel, a vice president at the Business Group on Health and the leader of its Center for Data-Driven Insights.