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Here are the competing complexities in the current climate, and a set of guiding principles that can help navigate the delicate balance of compensating retiring executives.

The operating environment has become far more complicated while the definition of executive performance has expanded beyond profit and growth, making it far more difficult to set accurate and relevant goals.

It’s a balance, I think, between being a numbers person and being a good customer service communicator.

Since the program’s launch in 2023, more than 13,000 — 68% of whom are in frontline, customer-facing roles — have participated in or completed the program.

Alignment requires leadership to set out clear directives, which link performance to desired expectations and overall objectives.

Please reach out to WorldatWork’s Customer Experience Team with additional questions by emailing customerexperience@worldatwork.org or calling 877-951-9191 (Monday-Friday, 8am – 7pm.

The result is engaged workers who feel a closer connection to their work, and who are able to bring more of themselves into the office, even in a remote setting.

Key Dates: Survey participation window March 10, 2026 – May 8, 2026 Full report and online reporting tool release Early August 2026 What Access Includes: Online Reporting Tool Create customized reports for the U.S. and Canada by industry, geography, organization size, and revenue Top-line Summary A clear, concise view of global and regional salary budget trends Participating Organizations List Understand the breadth and diversity of survey participants Appendix of Detailed Results Spreadsheet-ready tables for deeper analysis and easier integration into internal planning Explore the 2025 Salary Budget Survey Findings Get a preview of the rich insights WorldatWork delivers each year.

Shannon collaborates with prospective and current customers, ensuring they understand how PeopleFluent Compensation software will benefit and support their organizations’ compensation philosophy and processes.

For example, AI might help enhance customer service by supporting better communication between gig workers and customers with different and diverse backgrounds.