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Workspan Magazine
08/06/2025
HR staff at Microsoft that use Copilot to provide customer service to employees, for example,
reportedly are 16% more likely to say they enjoy their job.
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Workspan Magazine
02/04/2026
Pandemic-Era Chaos
When the pandemic first hit, companies were too busy responding to the immediate concerns of the public health crisis to adjust or consider adjusting employees’ salaries downward when they moved to lower cost-of-living areas, said Chad Atwell, CCP, GRP, head of customer success and advisory services for CandorIQ.
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Journal Article
12/05/2022
Though, today’s gig workers are more likely to match their skill and service to customers through apps and freelance websites.
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Workspan Magazine
02/01/2022
“The ‘boundary’ of work is not a place but the ability to create value for customers either today or tomorrow,” he said.
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Workspan Magazine
06/11/2025
“As we see the need for different changes or customizations, we’ll accommodate or work towards it, since we feel this change toward flexibility is here to stay.”
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Journal Article
03/29/2021
But when a sales representative remotely introduces a new product to a potential customer, the process may look very different than it did when it was performed face to face.
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Journal Article
12/04/2023
Research shows that financial information is more effective when it is customized to the needs of specific groups.
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Workspan Magazine
04/08/2026
Will your customers continue to be satisfied with incremental improvements — or might you need a more radical approach to innovation?”
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Workspan Magazine
04/09/2025
Some tech jobs are customer-facing while others are strictly internal.
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Journal Article
03/01/2021
The second most visible impact of COVID-19 is the increased technological investment in helping employees telework and respond to customers’ needs.
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