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Journal Article
12/04/2023
Research shows that financial information is more effective when it is customized to the needs of specific groups.
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Workspan Magazine
04/09/2025
Some tech jobs are customer-facing while others are strictly internal.
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Journal Article
03/01/2021
The second most visible impact of COVID-19 is the increased technological investment in helping employees telework and respond to customers’ needs.
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Journal Article
12/16/2021
For employers, this has implications for productivity, customer service, innovation and, ultimately, the bottom line.
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Journal Article
05/15/2025
These tools provide instant feedback to sales representatives, enhancing communication skills, customer interactions and overall sales performance while also evaluating product knowledge and soft skills.
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Journal Article
06/02/2023
Further, the employees experienced that “you just can't compare 2 roles at all anymore, then somehow such an incentive is always unsatisfactory for someone who doesn't get it” (Employee, female, 20-30 years) and thus demand a customization of the targets to the individual career paths.
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Journal Article
03/01/2021
To draw an illustration of a combined approach: Referencing benefits to the market could be used for traditional benefits (such as pensions or health insurance) that have been seen to have no effect on perceived organizational support (Muse and Wadsworth 2012); nontraditional benefits that have been found to have an impact on perceived organizational support (Muse and Wadsworth 2012) such as food allowances or activities for dependents could make up the menu of flexible benefits; benefits in the form of working tools (such as private use of personal phone or car) could work to support a particular business strategy of availability of services in support of customer intimacy; and finally, new and rich work-life balance benefits, which have proven to have a positive effect on employees (Muse et al. 2008), could be introduced as identity claims for an organization that aims to be perceived as caring, empathetic and humane.
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Journal Article
09/13/2021
When employee turnover is high, organizations generally experience disruption, lost business and impaired customer relationships.
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Journal Article
11/14/2024
Other common explanations include:
;Having no outside pressure encouraging them to do this, such as from their customers or investors (22%).
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Journal Article
03/15/2023
This successful transfer of knowledge results in better decision making or fewer operational mistakes for the organization and its customers (Beazley, Boenisch, and Harden, 2003).
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